Privacy Policy

This Privacy Policy explains how StateSimplify LLC d/b/a SAMstream ("SAMstream," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website, create an account, start a trial, use our platform, contact us, or communicate with us, including by SMS.

1. Information We Collect

Information You Provide to Us

Depending on how you interact with SAMstream, we may collect information you voluntarily provide, including:

• Name, email address, phone number, and company name
• Account registration, trial signup, profile, and login-related information
• Messages, inquiries, support requests, onboarding communications, and meeting or scheduling information
• Company information, documents, past performance details, and other content you choose to upload, store, or generate through the platform
• Payment, billing, or subscription information, if applicable, generally through our payment or billing providers
• Records of your communication preferences and any verbal consent you provide to receive SMS messages

Information We May Collect Automatically

Like most websites and online services, we may automatically collect limited technical and usage information, such as:

• IP address, browser type, device type, and operating system
• Pages viewed, referring URLs, date/time stamps, and basic usage or log information
• Information collected through cookies or similar technologies used for site functionality, security, and performance

2. How We Use Your Information

We may use personal information to:

• Provide, operate, maintain, and improve the website, platform, and services
• Create and manage accounts, trials, subscriptions, and customer relationships
• Provide customer support, onboarding assistance, and requested follow-up
• Deliver AI-assisted search, drafting, document, and workflow features
• Communicate with you by email, phone, or SMS when you have opted in or otherwise requested communication
• Protect the security and integrity of our website, platform, users, and business
• Comply with legal obligations and enforce our agreements

3. SMS Privacy Statement

4. How We Share Information

We may share personal information in the following circumstances:

Service Providers

We may share information with trusted vendors and service providers that help us operate our website, platform, communications, billing, hosting, security, scheduling, customer support, and other business functions.

Carriers and Messaging Providers

If you communicate with us by SMS, we may share necessary information with carriers, messaging providers, and communications vendors to deliver, route, support, and document text messaging services.

Legal Compliance and Protection

We may disclose information when we believe doing so is necessary to comply with law, regulation, legal process, or governmental request, or to protect our rights, users, systems, or property.

Business Transfers

In connection with a merger, financing, acquisition, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

We do not share mobile opt-in information with third parties or affiliates for marketing or promotional purposes.

5. Data Security

We use administrative, technical, and physical safeguards designed to protect personal information. These measures may include encryption, access controls, authentication controls, monitoring, and secure infrastructure. No system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain accounts, support customers, document consent where applicable, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights and Choices

Depending on applicable law, you may have the right to request access to, correction of, deletion of, or a copy of your personal information. You may also opt out of marketing communications at any time.

If you have opted in to SMS, you can reply STOP at any time to unsubscribe or reply HELP for support. You may also contact us at contact@samstream.ai.

8. Cookies and Similar Technologies

We may use cookies and similar technologies that are reasonably necessary to operate, secure, remember preferences for, and improve the website and platform. You can manage cookie preferences through your browser settings, although some features may not function properly if certain cookies are disabled.

9. International Data Transfers

Your information may be processed and stored in countries other than your own. Where required, we take reasonable steps to implement appropriate safeguards for such transfers.

10. Children's Privacy

SAMstream is not directed to children under 18, and we do not knowingly collect personal information from anyone under 18.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the "Last Updated" date above. Your continued use of SAMstream after the effective date of the revised Privacy Policy constitutes acceptance of the update.

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